Susan F.

On September 18 I mailed an iPhone 6S silver AT&T to Gazelle for $282 reimbursement. This phone was erased by the head of IT at my company. ITunes sent me a verification that this phone had been removed from Find My Phone.

On September 25, Gazelle sent me an email saying that the phone was locked by an Apple ID.
Again, I had the head of IT check my Apple ID and it was not being used for this phone. I asked Gazelle to return my phone so I could sell it to Amazon before an October 3 deadline.
After numerous calls over a two week period, I finally got my phone back on Saturday, October 15. Today I stood in line at the Apple store for one hour since it is impossible to get a Genius Bar reservation on such short notice. Luckily an Apple Store representative assisted me. The Apple Store required my original receipt and I also had the original box to show them that I was the original owner. The phone was locked by a u*****@iCloud login.
The Apple Store representative told me the last person to sign on using an Apple ID was a company named Gazelle. Obviously an employee signed on and then forgot the password. The Apple Store removed the Gazelle login information. However I have missed the October 3 deadline to submit the phone to Amazon. Now the phone value has decreased by almost $100. I called Gazelle and talked to Victoria today. She acknowledged that Gazelle is having problems with locked phones but would not take responsibility or offer any kind of financial recourse.
Do not sell your phone to Gazelle!