Susan D.

Used ParkSleepFly for an upcoming cruise. Paid a deposit for 2 beds, parking for a week and shuttle to and from the cruise. Called the hotel directly, they said I did have a reservation (paid for with points strangely) for 1 bed, no additional parking and no shuttle reservation. I emailed PSF, they emailed me back to say it was fixed. Called the hotel, still 1 bed (2 beds no longer available at all), no parking, no shuttle. The PSF Refund policy says to cancel directly with the Hotel then provide them the cancellation number for your refund. The hotel cannot cancel reservations from a third party vendor...which PSF obviously is aware of. I only paid a deposit, so that is their business model apparently, just scam people out of deposits.

This was started as an Angie's coupon for a shower demo and tile. Turned into a whole (small) bathroom remodel. Was supposed to be done in one week in April... which it might have been if the crew had showed up all five days. Then April pushed to May... tile that was done in the shower, had to be completely torn out and done again. May to June... my availablility was limited here, which is why I wanted the work done in Feb/March originally... I tried to get my money back for the coupon, then we got an April start date. The detail work was not up to par... and took at least 3 visits after the work was "done" in August. Alex is nice to talk to, and will promise many additional things, powerwashing, interior painting, exterior painting, etc, to make up for the poor quality of the work and the hassle of getting anyone to actually show up. But none of that actually happened. I or my daughter sat here for a total of 14 different days, with no one showing up to work. Alex is the owner?, boss?, manager? But was rarely on site and that showed in the poor workmanship. You have to check everything... primer plus two coats of paint? Nope. Grout cleaned off the surface of the tile? Not until I asked twice. Damaged window sill fixed and painted properly? Not until I asked twice. Medicine cabinet installed flush with the wall? Not until I pointed it out (not just a little... the top was abot 1/4 inch out from the wall and the bottom was flush). There's more, but I think you get the picture.