Susan C.

I'd give 0 stars if I could. (And one of the two 5 star ratings below isn't even for this company!) I've been trying for 5 weeks to get Entertainment to remove my credit card information and an old email address from their records and neither has been done. I keep getting their emails at my old address even though I changed my emails address on my account. They wrote back but the first 2 times, they didn't read my email properly (very frustrating) and the third time they said they fixed the email issue (but didn't) and didn't even mention the credit card issue. There is no option to remove my credit card info myself like on most sites. Also, a month ago I cancelled the auto-renewal option but when I checked my account today, it was turned back on. No one else has access to my account so they must have turned it back on.
Since I'm getting nowhere emailing them, I tried calling the toll-free number but they have too many calls so their auto-response said to call back later.
I used to like this book for local restaurant deals but I find it's getting smaller each year. True, they have lots of online coupons now but you have to be careful not to print them too far in advance or they'll expire before you can use them and I don't like having to print my own coupons at my expense when I paid them to provide them to me.
Update July 2015: I finally got through on the phone in January and spoke with them twice, each time they promised that it would be fixed. It took about 4 months but finally I stopped getting emails at my old email address. My account is now closed since I don't want to do business with them anymore.