Susan C.

I ordered a loft bed that was very poor quality wood. I added a double bookcase to it, and they didn't ship the right pieces for the bookcase, and the bedposts that the bookcase was supposed to attach to were not cut high enough. There was no way to tell this until I put it together. That was after I painted and sanded it, because as others have sad, it is barely sanded. The owner, Jonah, was very nice to deal with, not rude at all, and agreed to take the bed back. I specifically asked if he would be covering the return postage, and he assured me he would. So after wasting a few weeks of my time and labor, $40 on paint, and 2 hours of a friend's time taking it apart for me and driving it to UPS, and another $78.44 on return shipping, Jonah informed me he never said he would cover the return postage. When I sent him the email showing him what he said, he told me he was already losing money and made a comment on the bed being painted. I sent him pictures of the bed before I decided to return it when I questioned if all the pieces were there, so there should've been no surprise that it was painted. Maybe he thought he could resell it?