Susan C.

I ordered acrylic nail gel. I did NOT get the amount, 30 mi, I was supposed to get. I figured I would have to go through PayPal but first I gave their customer service a shot via email. The only negative is they stated at first you only had 24 hours to respond to their reply although it took THEM much longer than 24 hours to reply to me. They asked for a photo to prove my claim which I provided and then shocked me by asking me if I wanted a refund or a reshipment. I took the refund and it was credited to my account within days.
So although I had an issue with the product it was refreshing to get good customer service.
If they would not have had that boiler plate comment about having to respond in 24 hours they would have been customer service of 5. Very unreasonable and unprofessional expectation in a customer service letter.

I ordered SLLWK922, order number UT******* after
Receiving a dummy garment before getting my "custom" made choli and lehenga. I was actually quite happy with the quality of the dummy garment. The sewing was neat and straight. The fit was almost perfect. However, I am not so happy with the choli or lehenga I just received.
I asked for two changes. I asked for my "around above waist" for the choli
To be one inch less to go from 35 to 34 and for the length of the Lehenga
To be one inch shorter to change from 40 to 39. I had been told the reason
My outfit was not ready was they were waiting on these changes and so I
Resent them. However, neither change was done and the sewing appears quite
Sloppy, with the excess fabric from what appears to have been originally an
Already sewn size 42 just resized by machine sewing with the bulky excess material folded over and then quickly tacked in place. In fact, the entire size of the choli is if anything larger than the dummy and hangs very poorly I also asked for front opening with hooks, with back lacing. This was done for the dummy, but not on the just received garment.

On the lehenga, the length was not shortened as I'd asked for, and the
Waist is much larger than the dummy. My waist measurement on file is 32.5 and yet when I measured the new lehenga the actual measurement of the waistband is almost 40 inches. Plus the length was never shortened as I'd requested prior to cutting.

So instead of getting an authorizaton to return and shipping so UTSAV can fix it, they instead want me to AGAIN list all the measurement points and eamil them digital pics. The outfit is very obviously sewn wrong and so why can't they look at the sewing quality when they get it back. Why can't they just admit to the mistake and fix the item without causing me yet more hassles?

If anyone is at this site because they were fooled by the advertisement my best advice is to contact your credit card compnay and immediately file a dispute.