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Overstock lied to the customer. Here are the problems:
1. Placed order on Nov 26
2. Got shipping confirmation on Nov 28.
3. UPS tracking number is continue shown waiting for package but overstock shown that my order will arrive on Dec 3.
4. Called customer service on Dec 4 but nothing happen (they said they will investigate).
5. Called customer service on Dec 6 but nothing happen (they said they will ship the replacement in couple days).
6. Called customer service on Dec 8. They said my replacement will ship on Dec 20.
Wow! Unbelievable! After I talked with the supervisor, I figured out that the manufacture does not have item in stock. This is not a make by order product. I canceled my order and will not shop at overstock again. I expect a full refund from overstock.
Susan B.'s review of Overstock.com earned 3 Very Helpful votes
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