Howard came early as I was told he would on the two days he came. He explained what he needed to do. Unfortunately, the wiring leading to the water heater fried the wires in the tank. He suggested calling an electrician which we did right away and called Economy Plumbing to send Howard with a new water heater, which he did, the next day in the morning. Howard explained all that I needed to know about the water heater. He was very nice and left everything cleaned up.