I read through all the reviews, but decided to try them anyway. I read the terms and conditions and seemed to understand the negative reviews by shipment and returns etc. They guaranteed that the shipment would be before christmas I was a little nervous but I called and placed my oder the customer service was great. I cannot tell you how happy l am with my daughters shoes they look exactly like the pictures 1O/1O for me. Good job Zuliliy Thank you!