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Susan B.

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1 Review by Susan

Airbnb

  • Airbnb

“Host kept my $800”
5/28/20

I cancelled 7 weeks in advance due to COVID. I asked host to please refund my $800. She said she couldn't that Airbnb would have to approve which is a lie. When I asked if she re-rented the unit could she then refund. She said no, she had stopped posting the unit For rent because she had no where to live. Airbnb did nothing. So she is keeping my $800 because she can. When I tried to delete my account Airbnb required a copy of my passport. Never using this company again.

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