I ordered two deep seat cushions online last month, December 2019, instead of going to an upholsterer in my area. Cushion.com promised a 7-10 business day turnaround, and I needed the cushions fast. When they arrived, I ripped the box open and placed one in the chair. HARD AS A ROCK. $300 down the drain. I complained and was told the depth of the cushion was the cause. No. The real cause is they use really cheap foam that is pure crap. I actually threw the cushions in the dumpster, I was so angry. I don't understand how they're still in business. Cushion.com reviews all over the Internet are terrible. Should have read them first before I ordered from this company!