Bes B.

Very knowledgeable, professional accounting service for small business. I highly recommend this service!

The quality of the offerings here is outstanding, and our dogs love it. Their customer service used to be great too, but during recent expansion of the company they have clearly lost interest in the individual customer. This breaks my heart but I've had to find other products for our dogs. Supply and price are unpredictable and customer service is very unhelpful. They converted my last order (and I do mean my last one) to different sized and priced packaging, raising the cost of my order by more than a third of the original total, with no warning; incidentally not because they no longer offer the economy packaging but because they misjudged supply. Sadly can no longer recommend this company.

I don't know what they did to this website a few months ago, but more than half the time it is "under service" and impossible to sign into. Used to be easy to use but it is now a waste of time and energy.

After reviewing our phones and promising they could provide service... they didn't, they couldn't, and they refused to refund our money. They kept insisting they wanted another four days or more to "create a ticket" and then they would start to see if they could provide the service. Meantime, of course, we were expected to pay full price and do without phones. Went back to another provider which got our phones up and working instantly. AVOID! Cricket is incompetent and they are dishonest.

This site offers good selection and good prices. However, their search engine is one of the worst I've tried to use. Full titles and authors do not always bring up the music one is looking for; I've had to try multiple combinations to come up with books I know they have. Previewing the music is very tedious; you have to open a PDF in a separate window (and then delete it.) While you are engaged in this time consuming pursuit, your basket is apt to empty out, negating all the time spent; then titles will come back at random at some time in the future when you no longer want them. I brought this to their attention once and they were quite nasty about it, told me to check out faster. They are supposed to have free shipping on orders over $100, but good luck with that. I placed a large order yesterday and got a phone call today telling me to call back urgently, since an out of stock item had brought my order to a couple of dollars under $100 and I either needed to authorize the shipping fee or order something else. I don't know, on a large order I might have just eaten the $5, since it's their stock problem, but they won't. Also, I called the number they gave me almost immediately, and there was no human and no answering machine. I kept trying for two hours in normal business hours and got no response. They have also not responded to my emails. So, I needed some of this music soon and now have no idea if they are even trying to fill my order; and their free shipping, if you can get it, is usually very slow anyway. I would not have posted this review after one bad experience, but this is typical "customer service" for them; they are unlikely to respond at all and if they do they are quite nasty in tone... and I am placing large orders. I can't imagine how they treat customers who are only trying to order one or two things. I will also note that some of the music I have had from them in the past has been rather shopworn. I have sworn off using them several times in the past, and keep giving them one more chance, but each experience is worse than the last. This is it for me.

I will say that I haven't used Drs Foster & Smith for prescription meds, but have used them for other pet supplies and am very favorably impressed. Their prices are the best and everything I have bought has been high quality. Their site is easy to use, and the descriptions and reviews are extremely helpful. They answer any questions you might have about their stock quickly. I have bought several of their F&S brand items and they are great quality and good value. Shipping is reasonable, frequently free, and very fast. I got an extra large ex pen overnight with free shipping. This is the best online pet supply site I have found.

This service would be great, but they have taken to double charging me every month and refuse to respond to me about this matter. BEWARE!