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Susan A.

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1 Review by Susan

HomeAway

  • HomeAway

“Fraud/bait and switch in rental rate”
10/9/18

We rented a 1 bedroom condo through HomeAway and the trip total was $583. At checkout our card was charged $830. Whe I called HomeAway they said they only "advertised" this property and the company that manages the property can charge what they want. I have a snapshot of the confitmation, with trip total outlining room rate, taxes and fees totaling the $583. After calling 2 times and being hung up in (and I was calm, no cursing) I am left with the choice to chargeback for fraud. I have always used Homeaway and never had issues. They are losing a loyal customer.

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