Surya R.

The customer service is absolutely wonderful! They will reply within 24 hours every time. They have a lot of items and products that are normally harder to find or may be sold out in other stores. Their packaging is also really nice and neat and they always give little gifts with every order. Their shipping prices are a little more expensive than kpoptown's but only by a few dollars unless you are buying a lot of products.

I used kpoptown to buy merch for about 2 and a half years maybe and never had a problem with them until last October when I ordered The Wings Tour Program Book. When I opened the book and was looking through it 20 pages fell right out of the book, so I sent them an email and provided them with pictures and everything. They replied a week later and offered me 3 USD, so I sent back an email saying I didn't feel that was enough when I spent almost $24 on the product itself. They replied about a week later saying that was all they would offer, so I sent another email asking them why they couldn't offer me more than 3 USD and they ignored me... I just went to PayPal after 2 and a half months and made a claim. They never paid me back, but PayPal gave me $20 in PayPal credit to settle the claim, so I still got money back. A little while later I ordered some cosmetic products from the store and had them shipped to my address, but they were shipped to my friend's address in a different state because I had sent her an album as a Christmas gift before making this purchase. Their system doesn't work well and they don't really seem to care to fix it, since there are multiple people on their tumblr who were experiencing this problem and asking them to fix it yet they have still done nothing about. I thought that this incident was just my mistake and made a note to keep in mind to select the correct addresses the next time I ordered from there. However the last order I made from there was Seventeen's new album and I made sure that I had selected my address at checkout... They ended up sending it to my aunt's address which I used for the order I made before... It arrived at her house in a little over a week after it shipped out, but I have no idea when it will actually come to me... I just deleted all the other address that I had on the account there because when you checkout it doesn't matter which address you select. It will always ship it to the last address you added to tour account.