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Surjit S.

Contributor Level

Total Points
80

1 Review by Surjit

  • LightInTheBox

11/23/17

My order was supposed to have been shipped on 6th October, 2017. Charges for shipment were added to the order for the materials to reach in 3/4 working days. It is over 45 days now. I have not received the materials. There is no response to my mails. The tracking number ends with xx, therefore it is not possible to track. I have asked for refund. They seem to be totally unreliable business people. Not at all recommended

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LightInTheBox F. – LightInTheBox Rep

Dear customer, this is Customer Service Supervisor from Lightinthebox.

We do have customer service. Usually we use ticket center to keep in touch with our clients, please do not reply any auto-email to contact us as we can not receive it.

We have checked your order and regret to inform you that your order cannot be shipped using Expedited Shipping. Your ordered Powder for Nail which contains【powder】, a product type classified as dangerous in recent airline shipping regulations. We have no choice but to ship your order via regular Airmail, which does allow these objects to be transported.

Your order was shipped out via SwedenPost-untrack on 2017-10-05, but the normal shipping method will take more time to delivery to you.

After review your case, i had conducted ticketId=16748355 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

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