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surendrag4

Surendra G.

Contributor Level

Total Points
80

1 Review by Surendra

1.5K Views
10/15/21

What a waste of a star! This company does not deserve a single star. I purchased a couple of laptops on Sep 19 and estimated delivery date for both order was Sep 28th. Fast forward a week and the charges were removed from bank account, the status on the order was delayed. And there were no emails or communication I received from Samsung. Then followed few days of constant calling and chats where every single agents insured me that they will send an email with new delivery date. For my second order, one even guaranteed a delivery before a certain day which was critical as the person receiving it was going to another country few days after that date and needed to take the laptop with him. Anyways that did not happen. Today its Oct 15th, almost a month from the purchase day and 17 days past the original delivery date and I have not yet received any of my orders. Customer service keeps saying the same scripted line about me and my orders being top priority and that they will send out an email with updated dates. Srivani, who is the supervisor of the customer order support could not provide an explanation as to why it was delayed or any estimation of new delivery date whether it would be this week, next week or next year. When I asked if I could talk to someone who may have these answers, he said there is no one and that he is the top level or final person in the customer order support chain.
Samsung agents were extremely robotic, lacked any empathy, unprofessional and unhelpful and they keep repeating the same lines over and over again like bots. People buy laptops because they have the need to use it for personal, school and professional reasons. Sometimes delay happen but it should be up to the seller to keep the customer informed and timely updated instead of customer begging to the seller for updates and then never getting it. This has been the single most worst online shopping experience I have ever had. So disappointed with Samsung. I will never do online business with Samsung.

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