Supam C.

As we can see, India is flooded with numerous e-commerce business, it is very hard to pick up which are reliable and which are waste services.

After my experience with Snapdeal in ordering a SanDisk Pen Drive in December, 2014, I don't know how to express the nightmare. I would only say, Snapdeal is the worst in almost every category. In this review I will explain every possible fact I learnt about this unreliable and irresponsible service – which has become a brand by doing foul business.

Intro:

I ordered a SanDisk 16GB pen drive on 22nd December, 2014 with the price tag of Rs. 558. Before ordering I checked if my selected PIN code is included in their deliverable list. Positively, their website showed it could be delivered within 7-8 working business days. I was more than happy and excited.

Disappointingly, they could not provide Cash on Delivery option on my location, so I had to make full advanced payment either by Credit Card or Debit Card or Net Banking system. Among these options, I paid via my SBI Debit Card. Then, I had to provide a proper shipping address. Since I stay in Tripura state of the North East India it could not be delivered within 1-2 days as it is possible in metro cities. No issues, without any thinking I provided my shipping address.

They assured me to deliver it by 29th December. But as of today, 31th December, the item is still pending in the dispatched state, and it has not yet been updated in the shipment track record.

Snapdeal Website:

O god, the website is so terrible in its design and styles. Most of the times while loading a page it hangs for few seconds, which does not happen with Flipkart, Infibeam or Amazon websites. Another annoying feature of their website is in one's active account. Every time the page loads, the active user account takes time to get updated or sometime one has to click on My Account to refresh it. Such a disappointing user interface of Snapdeal's website. Its web designer must be the most stupid one.

Customer Support Review:

This is the most pathetic of all the services. I cannot understand when Snapdeal will realize that customers are its main sources for their survival. Without customers their business would be ruined at any second. But, customers have many other sources to buy their desired products rather than depending on Snapdeal.

Every time you wanted to contact customer support, you would need to overcome various sections and steps to reach to the main page of the contacting option. This is freakingly irritating. If you visit Flipkart or Amazon websites, you will find a very convenient link to directly contact with the support team.

Besides, whenever you mail or call their support team, they are always ready with a silly excuse, such as "Please bear the inconvenience caused to you" or "Your order will be dispatched soon" or "Your shipment is escalated". Surprisingly, you will receive the same responses even when you contact them for the tenth time after they failed to update your order.

The most appropriate Hindi word for this is " ghatiya ".

Delivery Location Facility:

One thing which both Snapdeal and Amazon have similarity is their false promises of delivery to remote location PIN codes. Even if the delivery courier service is not available in these particular PIN codes, they will convince you to be possible. The reason is nothing but to survive by cheating the customers. It is because, if customers don't find their product is deliverable they will go for alternative options of buying them or buy from direct retailers. And it will cause a loss for Snapdeal and other similar e-commerce services. And Flipkart is a big winner in this case because it clarifies on the first step if the item is available for delivery at a specific PIN code.

If they can convince the customer to make the order, Snapdeal's next trick is to collect the money without COD option.

Thumbs down, Snapdeal. You are pathetic in this category.

Refund:

Oops, I still regret of why I ordered the SanDisk pen drive when there was no option for COD. Rs. 558 is simply lost from my life, which is very hard to earn. None will pay you any penny unless you are a beggar. For a beggar it will take almost a forthnight to earn Rs. 558 from others, but Snapdeal earned it within a second from me. Now, even if I contact them for refund, they don't reply but only a silly excuse as mentioned above.

Returning Customer:

First impression is always the last impression. Yes, it's true for me. I'M NEVER RETURNING as a customer again throughout my life until Snapdeal becomes the No. 1 e-commerce in India(which is never going to be if they fraud with customers).

Since this is my first and last order on Snapdeal, I cannot review the category of Product Authenticity, because I have not received my ordered item yet.

Please, remember the above reviews before you face similar experiences with Snapdeal.

Stay away from Snapdeal. It will save you from headache.

Regards.

Supam CB