I ordered and paid the price for a 4-5ft tall tree seedling. Once it is arrived, it is exactly 3ft tall because they cut it into 3ft. So called, to fit together with another 3-4ft seedling tree I ordered, and to fit them in a narrow box. BUT I paid $34.75 to buy a 4-5 feet tall tree, what is the point to get a 3ft only. If I buy a 3-4ft tall one, it is $24.75, $10 less. If they want to save their money for shipping, they should not cheating customers for the 4-5ft tall price, and should refund $10 for the true 3-4ft price. In addition, this seedling has only two main branches, and both of them were cut, the tree will not be grown as it was because it has to grow the very small branches sideway, and it WILL NOT have a main straight tree trunk. The customer service woman was full of excuses and trying to protect their business hardly. She said they have order agreement, and I agree it. So, please read agreement before you buy. It is NOT an honest and reputable business from consumer point of view. I am very disappointed and will return the two trees, and can get 80% money back.