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Sun L.

Contributor Level

Total Points
82

1 Review by Sun

  • Agoda

9/22/19

Online, Agoda showed the room prices in Singapore dollar, from $123, so i chose the $138 room.
Up to the payment page, Agoda still show the total cost in Singapore dollars SGD $454.14
But after i made payment, i realised i was charged SGD657.28.
That is az price difference of SGD203.14. For a 3 day double room stay!. My setting is clearly in SGD$. When asked, Agoda accused me of changing the setting to SGD only after I had paid.And at first, Agoda suggested that maybe i never put my setting to SGD. When I said I did and show Agoda the screenshot, Agoda then accused me of changing it to SGD only after I paid. Agoda even said that this cannot be used as proof. I took a screenshot of every page as i was scammed by Agoda before in the past. Agoda always show a lower price than its competitors, but after you make payment, you then realise the price Agoda show is actually really in USD $ or EURO but shown in $... USD, even though you set it in SGD. The numbers are the same, the currency is not.

Thank you
SYL

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