AT&T is one of the worst companies out there. Their employee are not trained so they give you promotions that aren't suppose to be given out, and at the end of it all you are stuck paying this bill that doesn't make any sense. What does AT&T do? They tell you, the customer, and I quote, "well you should have known better". I've sued them and won for their stupidity and warn all customers to stay away from this horrible company. We started off with a $200 bill and after 10 years or no upgrades to the plan we were paying $1000 and they couldn't understand why we were being charged that price and couldn't do anything about it'. That is the way they treat their customers! Never again will I EVER get their services. I'm going site to site to share my experience so other families don't get into the horrible situation!