Sumra K.

We bought two items from wayfair. One was a very cute coffee table that looked amazing in pictures from all the angles. When we were putting it together, my husband noticed a crack on the side of the base. This wasn't part of the design it was actually crack in the wood. We called customer service who apologized and told us that they would send us another one. When we got our other piece in time but when we assembled it, we found a crack all along the base piece as well as the side of the top piece. Upon complaining we got a 10% discount on our next purchase.
Next we decided to give Wayfair another chance and ordered a box spring. In the pictures it looked like it was good quality but when we took it out of the box, it was probably the lowest quality wood I have ever seen being used for furniture. The wood cracked from some places when we would put in the screws during assembly.

It's a shame that Wayfair advertises to have good quality furniture and their presentation of the products is impeccable but when it actually comes down to the customer using the actual product, it's a terrible experience!