Summer N.

They delivered my package to the wrong address the first time. I had to call FedEx and do all the leg work to make sure my gift was delivered that day! It was Christmas time, if I wouldn't have made some calls, the delivery would've never happened! I thought, ok, I'll try them one more time... just made an order for Father's Day... once again, I had to call fedex & track the order down! It was Friday, again, and the local post office closes at 11:30am... they knew this, but still had no idea where my package was at noon! Luckily, FedEx worked with me & I got the package for my hubby, from our kids! Shari's Berrie's was not helpful either time! Sad you pay that kind of money, and YOU have to be the one to do the leg work when they screw up!