Hi! I'm normally not one to post reviews, but after reading some of the negative comments on here I felt like I had to just come in and say I absolutely adore this website and all their stuff. I have bought from Spool 72 a million times over the past 6 years or so. I discovered them in high school and I've been placing orders ever since lol. I've bought scarves, dresses, tops, pants, rompers, boots, bags, literally anything you can think of, and everything has always been exceptional quality with beautiful packaging and an overall positive experience. I don't have any experience with their customer service so I can't speak for that, but I can say that I still wear things from Spool that I bought years ago. Their pieces have always added a timeless, classic, feminine touch to my wardrobe. At one point, I stopped shopping here because the styles went a bit too far in the boho direction, but now they've added some amazing vintage pieces and new styles so I just placed another order today & I already can't wait <3