Sum G.

Day 1 - Received the call from the Driver before arrical to Ahmedabad. Please ask for bigger bed of you have kids with you in the hotel as they provide very compact room. There was no sightseeing available in ahmendabad as the trip was post diwali. These guys have no understanding of local schedule.

No option left, decided to go to Statue of Unity. Driver agreed and started. In the middle of the j0ourney, Driver received the call from IndianTravelTour and they bashed him like anything to alter the plan. They asked the driver to stop the car on the highway, post some internal discussions, they asked him to return the car to Ahmedabad. It was really a horrible experiece with Kids to imagine the return to Ahmedabad. Somehow, I managed to request driver to complete the journey and not to retun back.

Day 2

The day 2 began. We told Mr Chirag that we have the plan to leave to hotel at 8:30 AM. Car was there and I noticed that one of tyre of the Tata Zest numbered (GJ03 BV 3148) was punctured. Huh. We said, its ok, after all its a machine, and these kind of things can happen with anyone. The driver checked the stepnee. Surprised, it was also punctured.

We all settled in the car and noticed that the front windshield of the car had big cracks on it(must be resulted during some accident). One may please refer to the pics posted. Though it is not legal to drive on long drives with cracked windshields as these needs to be replaced asap, but we planned 5 days of journey across Gujrat with this broken windshied.

After 30 mins, at around 11 AM, we asked the driver to speed up the AC as the cabin was not cool and it was bit hot in the car with one young kid and 1 infant.

I called IndianTravelTour that AC is not working. They told to look into it. In the meantime, I got call from Ms Ankita, who was the planner of this visit (different from the person I planned the trip one month before). There was about 25% of amount pending with me which i had to give to IndianTravelTour. SHe asked to make the payment immediately. I told her that you please fix the car first or replace the car and I would pay all the money as I have already paid 75% amount. She told that it is against their policy and I would have to pay the complete amount right away which I refused untill the car gets fixed as per my experice so far. She told if you do not pay now, The driver would be asked to stop the car immediately and then I would have to be on my own with my family.
Huh.

I requested the IndianTravelTour team and the driver and after struggle of almost 3 hours, we spotted a mechanic who can fix the AC. Mechanix examined and asked of the AC was working in earlier trip and the driver had no clue as some other driver might have been using the car. He told that there might be gas leakage which have got resulted in the AC being stopped working.

After multilple discussions, the owner of the car agreed to top up the AC gas and continue the journey. It worked fine for next 6 hours and we reached

Rest of the days were horrible as we had to travel in broken car with some temporary arangement. Please do not opt for India tour travels.

Day3
Travelled in the same car with no AC. Though the driver tried to make temporarary arrangements, but was not successfull.

Day 4 -

Still the broken car

Day 5 Broken car and so on.

Day 6.

Worst service provided by IndianTempleTour. Could not describe in further details as there is limit for the words in google