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Sulay N.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Relationships, Business

Member since April 2021

  • Reviews

    2

  • First Reviews

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Review Distribution

2 Reviews by Sulay

6/2/21

Like others, I have touted their service for years; even though there was a monthly subscription, I found it was worth it, as all my dealings were seamless (I said WERE/used to be).

Ever since the Stamps.com merge, they have gone from a 4/5 star rating to ZERO. They CHEAT on your billing with "funny math" (I had to dispute TWICE with my bank), have serious tech issues with some features that are supposed to make transaction easier (like the scan forms always glitching) AND their customer service STINKS - templated responses to your online messaging, only to advise that YOU CALL THEM, which results in LONG hold times and multiple attempts to get someone who knows what they're doing.

I have since switched to a FREE service (check out all the competitors, there are MORE now than before) whose postage and insurance rates are LOWER. So why stick with these goons?!?

Service
Value
Shipping
Returns
Quality
4/26/21

They continually edit your profile if you state something they do not like (such as not wishing to renew once your subscription ends). THEN, out of the blue SUSPENDED my profile due to "security reasons" b/c I reported/blocked 4 in a row spammers who used the SAME templated message. I assume these are fake/planted profiles that THEY generated (probably, timing was too suspicious), then asked me to create an entire new profile with a different email to continue (and add a free month, boo). I have used the SAME email on similar sites with no issues, so why all of a sudden, was my address "compromised"?

When they refused to pro-rate a refund for the remaining 2 months of my subscription, I put in a dispute with Paypal (better results than with a credit card), and got the ENTIRE original price refunded. Scam scum site... avoid.

Tip for consumers:
demand a refund if they do not deliver

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