Suka M.

This branch in Eugene has displayed a disappointing and dysfunctional delivery system. They are always late, the delivery is always incomplete or in poor quality. I contacted the supervisor in Eugene named Tyree and unfortunately, he was extremely rude, condescending, unable to offer logical solutions to compensate for their lack of efficiency and basically hung up the phone on me!
I then contacted the team lead, Sean, whom I found very supportive and helpful. Had it not been for Sean's excellent customer service, I would have entirely stopped using Instacart.
In result, The Eugene area needs to work on it's quality-performance and customer service etiquette.

Thank you,
Bay Area company owner