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Well after another round of messages back and fourth, BANGGOOD conceded and told me that they will be giving me a FULL REFUND that's £528.44p this was on the 8th March 2019. This I Accepted who wouldn't but alas I am still waiting for the money to appear in my bank, in the message sent to me it stated that credit card within one business day but Bank processing may take 7 to 14 Days I may be quick off the mark, But as I paid by a Debit card and I have had Refunds before that's normally 2-3 days I did expect it to be in my account by now, It has been 18 Days, 18 Days for a Bank transfer, I'm under no doubt that that they are just doing this on purpose, I have Been intouch with my Bank and with proof they will be intouch with BANGGOODS customer service, this Is another reason NOT TO BUY FROM BANGGOOD, please just to avoid Being Disappointment DONT buy From BANGGOOD,
There my be another exciting instalment on this Issue regards to All Suggsey
I ordered a 3D printer costing £528.44 this order was placed and paid for on November 29th 2018 it has now been 79 days since I purchased this and as of today after many many attempts of contacting Banggood and given the run around I'm still no closer of getting a decent true answer from them the constant LIES from the so called customer service is no existent that if you can get I touch with them with the email links that do not exist, I will never buy from them again, and I'm wondering if I will ever get my 3D Printer that I paid for, And as a foot note they had a sale on with the same printer £60; 00. Cheaper than mine with a promise of a 7 DAY DELIVERY how's that for rubbing salt into a wound, THIS TO ME IS JUST A CRAPPIE STORE WITH NO MORALS and definitely NO TRUST. So before you buy from BANGGOOD make sure you read the Reviews I wish I did. Regards to all, Suggsey
Dear Suggsey w,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Dear Suggsey w,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that you have not received your money yet, but please kindly note that once the refund request is approved, we will process it as soon as possible, you can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team