What a scam. I have liked Justfly in the past but when I just tried getting a refund for 2 tickets-mind you I paid $40 ea for their cancellation policy- and even though it was an emergency situation they didn't refund me. There is no way to talk to a real person either. After the ticket, and extra $70 just to ask for a refund, I have lost $800. Don't us Justfly!