The parcel came from China to Spain in good time, once in Spain it was all downhill. I speak some spanish but the spanish customer service agent, and they do have english speaking agents, decided to make life hard work. Telling me in spanish they did not understand, mis spelling my name and mis writing my details. This caused the parcel to get stuck in customs here, and we then had to collect the parcel from the local shopping centre carpark, meeting the DHL van there, delivery was nearly a week late. The english speaking agent did not know the drivers name but just told us to look out for the DHL and the fat guy! Not the service I expect from DHL
Dear customer,
Thanks for your review! We can guaranteen all our beddinginn is the same as on the website. Beacause of different angle we take pictures, the pattern location mayn't too accurate. It is sure that different angle leads to different picture showing, we are not intended to fraud you, we request for your understanding!
Thanks for your review again, we'll do better in future!