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Sue R.

  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Health, Business

Member since April 2016

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

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  • Fans

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Review Distribution

2 Reviews by Sue

11/4/18
On the plus side they sent the machine I purchased with next day delivery. Great. However, the guide on this brand new creasing machine is slightly out of alignment making it difficult to crease cards accurately. I phoned and spoke to someone in Customer Services who said she would pass the message on to the engineers who would phone me back. I didn't receive a phone-call so I emailed them via their online contact page explaining the problem. Two weeks later and I've still heard nothing. I will not be purchasing anything else from this company.
4/25/16
I couldn't find anywhere on their website that I would be charged an extra £15 for VAT and DHL delivery, therefore, I won't be purchasing from IHerb again. To add to my annoyance, DHL have had my purchase for 3 weeks and I still haven't received it. They said they have tried to deliver 3 times, but I had no notification that they had tried to do so. They wouldn't leave my package in the secure place I specify on a note on my front door - every other company leaves packages, but not DHL without, I discovered after phoning them, a signed note giving the waybill number. It would have been so much cheaper and quicker to have purchased from Amazon!

Sue Has Earned 4 Votes

Sue R.'s review of iHerb earned 4 Very Helpful votes

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8/5/20

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8/1/20

Stole my money. Never sent product iherb used fake currier, messaging system they don't answer...