We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Sue R.

  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Health, Business

Member since April 2016

  • Reviews


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

2 Reviews by Sue

On the plus side they sent the machine I purchased with next day delivery. Great. However, the guide on this brand new creasing machine is slightly out of alignment making it difficult to crease cards accurately. I phoned and spoke to someone in Customer Services who said she would pass the message on to the engineers who would phone me back. I didn't receive a phone-call so I emailed them via their online contact page explaining the problem. Two weeks later and I've still heard nothing. I will not be purchasing anything else from this company.
I couldn't find anywhere on their website that I would be charged an extra £15 for VAT and DHL delivery, therefore, I won't be purchasing from IHerb again. To add to my annoyance, DHL have had my purchase for 3 weeks and I still haven't received it. They said they have tried to deliver 3 times, but I had no notification that they had tried to do so. They wouldn't leave my package in the secure place I specify on a note on my front door - every other company leaves packages, but not DHL without, I discovered after phoning them, a signed note giving the waybill number. It would have been so much cheaper and quicker to have purchased from Amazon!

Sue Has Earned 4 Votes

Sue R.'s review of iHerb earned 4 Very Helpful votes

Sue hasn’t received any thanks yous.

Sue doesn’t have any fans yet.

Sue isn’t following anybody yet.

Similar Reviewers on Sitejabber


I found out why they don't even have a valid number! And why they can't handle the truth! So sad!

Elba E. reviewed iHerb

Stole my money. Never sent product iherb used fake currier, messaging system they don't answer...