I cancelled a London res. Due to Covid and the inability to travel there. The record on the res. Clearly says it was cancelled, but their phone recording says it wasn't cancelled. I paid $386 deposit and need it to be credited on a different VISA ‘cause I had to close the original one due to fraud. Flip Key is holding my $$, no matter how many emails or phone call attempts. If Flip Key reads these reviews, it's res. BR*******. London property owner has been very nice, but he doesn't have the deposit and he'll also get fined if he cancels the res. - Obviously, we can't travel there and Flip Key will not respond.