I cancelled a London res. Due to Covid and the inability to travel there. The record on the res. Clearly says it was cancelled, but their phone recording says it wasn't cancelled. I paid $386 deposit and need it to be credited on a different VISA ‘cause I had to close the original one due to fraud. Flip Key is holding my $$, no matter how many emails or phone call attempts. If Flip Key reads these reviews, it's res. BR28009272. London property owner has been very nice, but he doesn't have the deposit and he'll also get fined if he cancels the res. - Obviously, we can't travel there and Flip Key will not respond.