I placed an order and then two days later they email me and say I must call to confirm my order. If figured it was going to be some sort of "up sell" technique. I waited on hold several times. My order number means nothing to them. They need my billing zip code. OK. Then they need the 3 digits on the back of the card. OK. Then he gives a big spiel about the camera I ordered and how much I will love it. OK. Then he tells me I forgot to order a battery for it. He explained that cameras NEVER come with batteries. When I told him to cancel my order, his bubbly salesmanship started to wane. He told me he would ship the camera without a battery. I told him to just cancel the order because the price wasn't good at all if it didn't come with a battery. Then he got really rude and said I would be charged a 10% cancelation fee. He went on to berate me so I hung up. Worst place I've ever attempted to do business with on line or in person! Beware!