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We booked a flight from Shanghai to Hong Kong, paid for it on line, never go the tickets, after over 60 calls to their so called phone number which they don't pick on, we finally got another number by chance, they said our email was wrong! Then sent tickets through. We got to the airport, stood in line for 40 mins to be told our tickets had been cancelled by Travelginio! We then had to buy two more tickets twice the price with another airline to get back to Hong Kong in time to fly back to Australia. I have since contacted them and they were happy to tell me that our email wasn't working and basically too bad!
Best advise< look on line for feedback and make sure they are safe to book online with, we will never use them again and make sure we tell everyone we know not to bother with them, they are a disgraceful organisation. Will never book with them again. Shocking customer service the worst I have ever come across. They have since contacted me yesterday and offered me $45Euros instead of the $502.00 AUD we paid. They are dishonest, tell everyone looking to book online to stay away from them. There are 100's of reviews on line telling people how bad they are. Please pass this on
Tip for consumers:
Read all travel site review before you book anything that isn't mainstream we fly Hong Kong airlines when in China and didn't know they are connected for them to be used as a third party . our fault.
Products used:
flights from Shanghai to Hong Kong, we booked them through EDreams, not knowing they were dodgy and dishonest
DON'T BOOK THOUGH THIS DISGUSTING AGENT, THEY ARE DODGY, I BOOKED TWO TICKETS FROM SHANGHAI BACK TO HONG KONG IN JAN FOR MAY, WE GOT TO THE AIRPORT AND OUR TICKETS HAD BEEN CANCELLED, THEY TOLD US THAT THEY WERE NEVER PAID FOR! I PRODUCED THE BANK STATEMENTS SHOWING THE MONEY HAD COME OUT OF MY ACCOUNT THE SAME DAY OF THE BOOKING! STILL CAN'T GET OUR MONEY BACK FROM EITHER THE TRAVEL INSURANCE COMPANY OR TRAVELGENIO. WE HAD TO BUY NEW TICKETS WHICH COST $1200AUD - DON'T USE THEM
DON'T BOOK THOUGH THIS DISGUSTING AGENT, THEY ARE DODGY, I BOOKED TWO TICKETS FROM SHANGHAI BACK TO HONG KONG IN JAN FOR MAY, WE GOT TO THE AIRPORT AND OUR TICKETS HAD BEEN CANCELLED, THEY TOLD US THAT THEY WERE NEVER PAID FOR! I PRODUCED THE BANK STATEMENTS SHOWING THE MONEY HAD COME OUT OF MY ACCOUNT THE SAME DAY OF THE BOOKING! STILL CAN'T GET OUR MONEY BACK FROM EITHER THE TRAVEL INSURANCE COMPANY OR TRAVELGENIO. WE HAD TO BUY NEW TICKETS WHICH COST $1200AUD - DON'T USE THEM
DON'T BOOK THOUGH THIS DISGUSTING AGENT, THEY ARE DODGY, I BOOKED TWO TICKETS FROM SHANGHAI BACK TO HONG KONG IN JAN FOR MAY, WE GOT TO THE AIRPORT AND OUR TICKETS HAD BEEN CANCELLED, THEY TOLD US THAT THEY WERE NEVER PAID FOR! I PRODUCED THE BANK STATEMENTS SHOWING THE MONEY HAD COME OUT OF MY ACCOUNT THE SAME DAY OF THE BOOKING! STILL CAN'T GET OUR MONEY BACK FROM EITHER THE TRAVEL INSURANCE COMPANY OR TRAVELGENIO. WE HAD TO BUY NEW TICKETS WHICH COST $1200AUD - DON'T USE THEM
DON'T BOOK THOUGH THIS DISGUSTING AGENT, THEY ARE DODGY, I BOOKED TWO TICKETS FROM SHANGHAI BACK TO HONG KONG IN JAN FOR MAY, WE GOT TO THE AIRPORT AND OUR TICKETS HAD BEEN CANCELLED, THEY TOLD US THAT THEY WERE NEVER PAID FOR! I PRODUCED THE BANK STATEMENTS SHOWING THE MONEY HAD COME OUT OF MY ACCOUNT THE SAME DAY OF THE BOOKING! STILL CAN'T GET OUR MONEY BACK FROM EITHER THE TRAVEL INSURANCE COMPANY OR TRAVELGENIO. WE HAD TO BUY NEW TICKETS WHICH COST $1200AUD - DON'T USE THEM
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Hi Sue F. Of course we can help you with your booking doubts. Please send us a mail to customer.service@travelgenio.com with your booking code and we will tell you the booking or refund status. Regards