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1 Review by Sue

MetroMile

MetroMile

11/16/17

Update 12/4/17: I am updating because I have seen a significant improvement in service since my original review 3 weeks ago. My stolen car was recovered, and then, due to major damage it was declared a total loss. The MetroMile claims adjuster did come through and acted quickly after the car was recovered to get it towed and evaluated , and within just a few days was able to let me know that the car was considered a total loss. So it took slightly less than a month between the date that the car was stolen, 11/3/17 and the day that I was informed about the total loss12/1/17. I still think that there is not a satisfactory and efficient connection between the various departments, but based on the performance of my claims adjuster I will probably sign up with MetroMile again, once I acquire another car.

(This is not the only website where I have posted this review.)
My car was stolen from my driveway in Lake Arrowhead, CA two weeks ago. The MetroMile claims adjuster (Phoenix, AZ) just informed me that it could take a month or more to settle such a claim.The day before my car was stolen from my driveway, the MetroMile dongle device worked for part of my trip to the supermarket, but did not show me coming home from there. The next day, when I discovered that my car had been stolen I called MetroMile to report it and asked if they could use the transponder to find out where the car was. They told me that it had stopped working 10 minutes after the car had left my driveway and they were not receiving a signal. Today, two weeks later, I received an email telling me that if the device was not plugged back into my car by November 20th, they would start charging me 140 miles a day, according to the terms of my contract. Calling customer service, yet again, (I've called them 4 times in the last two weeks) I was told that they had no information showing that the car had been stolen two weeks ago.
So, a claims adjuster who doesn't think that not having a car to drive is such a big deal, working for a company whose right brain doesn't know what its left brain is doing seems to be a good reason to stay away from MetroMile. I will be moving to a new company as soon as the claim is settled.

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