sue e.

I am a frequent user of this site and have never had any problems with them, Orders are usually received within 5 days of placing my order which is via their free delivery option which comes 2nd class. They have some really good value named perfumes which are cheaper with them than on the high street but other top brands are sometimes the same price as high street shops.

I ordered my ugg boots from uggaustralia.com/gb on 28/12/10 and still havent received them i believed this to be the official site as even the ugg tm shows in the address bar when you go onto the site, i received official confirmation of order via email with contact numbers and again tm logo, but when i checked their site the other day as i hadnt received my boots my password had changed which i then recovered but on accessing the site there was no order history on my account. I have now telephoned the number on uggaustralia.com/gb and spoke to some one called jeanette who says there was and error over the christmas period as they had moved warehouses and customer services and changed computer systems which meant orders had been cancelled, and i was to reorder so i advised her after checking with my bank that the payment had been taken from my account and wanted to know what was happening she said this needed to be refered to their accounts department and she would get someone to call me back i am still waiting so i called again today and was told the matter was being dealt with by accounts and this would be escalated to a manager and again some one would call me back grrr i can't work out if im being ripped off or not at the minute. This is really bad customer service/ relations if this is the official site as it makes out to be.