Sue D.

No matter how pretty their stuff looks do yourself a favor and do NOT and I repeat do NOT order from them! We took white glove delivery of an upholstered headboard which got soiled by the person who assembled it. There were also bleach like discolorations on the headboard as well. I sent pictures of the headboard and was told a new one would be delivered. Weeks went by and I never heard anything. When I called to check on the status they told me that the order was cancelled. I was never notified of this. They told me it was due to the fact that the headboard was now out of stock. Many follow up phone calls after that, I come to find that Houzz has no idea of when the headboard will be back in stock as their manufacturer has not answered their phone calls or inquiries. Why would they cancel an order and not let me know and why not put the headboard on back order if it is out of stock? Bottom line is that there is no new headboard to be had, so now I am stuck with a soiled discolored item. To top it off, I also ordered from Houzz a kitchen table. They delivered it with only one delivery person. He could not get the table to my kitchen by himself and had to have my husband help him. Why would you send one person to deliver an extremely heavy item? Oh and the table had a chip underneath to boot! We aren't even bothering to get a replacement as I want to be done with this nightmare of a company. I wouldn't so much as order a throw pillow from Houzz!