I ordered 6 expensive roses from Heirloom Roses. 5 of them had disease. Then when I complained, they tell you the the roses are under warranty but they make you send pictures of them and what happened; which is fine. But once they realize the roses were a bad batch, they want you to write like an essay on each one of the roses with pictures. What they are doing is pretty rotten. The process is so cumbersome especially if you placed a big order that you just give up. Don't do business with them they are a fraud!