sudhir s.

Hi

I have placed order for two products (Dress Material and Saree) with Jabong on 29th July, while placing order website was showing deliver date is 6th august, on 5th Aug., Jabong send an email stating that delivery of products is delayed and same will be done on or before 7th August.

Dress Material is delivered but till 15th of August Saree is not delivered meanwhile Jabong is not even bothered to inform that there is further delay in making delivery of product. Meanwhile I have a make complaint to customer care on 9th August but no satisfactory solution for the same. I have called them 5 -6 times but customer care is so rude stating that "Jabong is not committed to give product delivery on right time, Jabong is not committed to give any right product delivery which you have chosen while making a payment"

Every time customer care supervisor offer apologizes and ask for 24hrs to 48hrs to provide solutions but condition is same. On 14th August, Jabong delivered "Mochi Gents slippers" instead of saree instead of Saree, and on this jabong customer care coolly responds with dirty smile that its human error and once again remind me that Jabong is not committed and responsible for giving any right product delivery which you have chosen while making a payment.

Once again I have filed second complaint with them for same but once again same promise that Jabong will call back in 24 hrs to 48 hrs and solution for the same will be in next 5 days.

In 5 -6 conversation with Jabong representatives I have understood that:

Jabong systems does not allow its employees to send any email response to customer even customer insist for the same but they don't mind to flooding your email box with promotional emails.

Jabong does not allow its employees to call their customers for solutions except their team who is handling complaints, but its my experience that as per Jabong employees they should call you with in 48 hrs once you filed complaint but they call at least after 3 -4 days in my case they call me on 13th August and complaint is filed on 9th august.

Customer care representatives also even not ready to transfer calls to their supervisors easily its always happens that customer has to give a proper reason to them to transfer the call to higher authorities.

Overall its worst service in the world with unprofessional customer care representatives.