Suad C.’s Reviews of LightInTheBox & more

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Wholesale Clothing

1/11/18

Order Number: **************
Order Date: November 24,2017
Shipping Method: Postal Service - Tracking (10 - 13 business days)

I create Ticket (ID: *******), and this is answer from customer sevice
( on January 10,2018 12:34 PM):

-----------------------------------------
Dear Customer

We sincerely apologize for the order delay.
We kindly ask you to wait until 6 months from sending the package.
99% of our packages arrive in that time

Sincerely,
Pawel
www.miniinthebox.com
-------------------------------------------------------------------------------------------
Incredible!

Reply when I sent message to customer care:

Your message wasn't delivered to *******@lightinthebox.com because the address couldn't be found, or is unable to receive mail.
10-13 working days from 28 of November - My order!
Today, 2018/01/11 - not delivered yet!

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear customer, this is Supervisor from Lightinthebox. I'm glad to help.

We are sorry for all the inconvenience. During the holidays season many orders were delayed in transit, but most of them had been delivered to clients in this month. It's really strange that you have not received the order. We will file a compliant to the carrier company for you. Please don't worry, if there is any problem with your order, we will take full responsibility for that.

In order to keep in touch with you, I had conducted ticket ID=17290545# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.