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OK an update to my previous post, after several more calls to them only to be asked the same questions, given the same excuses by STEVE, I got to my boiling point on Friday, I told them that I will call the police as it is theft and fraud and take them to court if needed, no email reply but my money was paid late last night. HORAY
My only advice is to not keep taking the crap from them, better still DO NOT USE THIS COMPANY.
I traded in my Samsung galaxy s7 edge for £124, the phone was in mint condition and no scratches, I posted my phone to them 1st class recorded to then receive an email telling me it had scratches on the screen (lies) and offered me £100. I agreed to the offer as they already had my phone and I needed the money, I was informed that I would receive my money in 5 days but this never happened, emailed them to get the reply that payment sometimes takes longer so I waited, emailed again, no reply, called them after 2 weeks to be told the money will be in today (Wednesday), no money, called again on the Thursday to be told my money will be in my account my midnight Monday, no money, called twice today, Tuesday to be told it will be resolved today, if it is not resolved today I am calling the police as this is fraud and theft, trading standards willl also get a letter of complaint along with watchdog, i will take them to court if I need to and I will not stop until. I get my money or phone back.
Stay away from this dis honest lying cheating company.
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