Ordered 2 nano drones from these guys. Both arrived in non working order. Their return form requires pics, and I attached clear images showing a non-functional item (see attached). Then they wanted videos before moving forward, then they couldn't see them from a google drive account so it had to be youtube, and once through all that, weeks later they straight-up tried to haggle with me instead of doing a refund. Quote:
"Thank you for your email. Sorry for the inconvenience cause in your order *******.
Because the return of the freight is not cheap. How about we refund you US$20 as compensation, then you can take it to your local RC hobby shop for replace, will this suit you?"
Profoundly unprofessional. They agreed the products were shipped broken, didn't have the integrity to issue a refund even after dragging me through a crazy-long process to satisfy them their product was shipped broken.
Never again. They're a few bucks cheaper than Amazon for sure, but they sell shoddy goods and do not stand behind them. Buyers beware.
UPDATE
After this review they did finally issue a complete refund.
Dear Stuart R,
We apologize for leaving an unhappy shopping experience at banggood.
Firstly, photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.We can not find out the exact problem and offer you solution without photo evidence.
Secondly, if you are not satisfied with the solution, could you please kindly tell us the order number and product id that have question? We will investigate the case again and offer you a reasonable solution after checking.
Hoping for your kindly understanding.
Best regards
Banggood Team