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Took money, claimed booking was confirmed. 48 hours later, changed last leg of flight from 1h30 layover to 12hr layover, and *broke* the connection by switching airline so now 12hr layover having to go landside and collect baggage. Call centre "pretend" can't hear call, hang up.
Will never ever ever use them again. Ever.
Stuart B.'s review of Opodo earned a Very Helpful vote
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Hello Stuart,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.