Jason LIED to us. Did not disclose information from other realtors or potential buyers that could have resulted in us actually selling our home before he was fired. He has also had a lot of other homes that have gone unsold where other realtors have taken over only to sell the property. The biggest thing we can say is he lacks the ability to properly market your home and gain exposure. He relies heavily upon MLS and other realtors coming to you. If you want to list your home well below market value and have it sell, sure he's the realtor for you. However, why are you paying a realtor $10,000+ to do something you yourself can do for $199 using a flat flee listing service.
The entire point of hiring a realtor is to use the services of a professional that can sell yourself at a higher price point than you could selling the home privately. If a realtor isn't paying for at least part of their own commission they should not be a realtor you should consider hiring. Unless of course you like throwing money away.
Please Read Our Entire Story Below. Both the Good and the Bad.
We hired Jason to sell our home in April 2017. Jason does come across as a very nice, polite and laid back realtor. We chose to hire him over other realtors in the area because he was newer and had fewer properties/clients which would provide us with more dedication towards selling our home.
During our initial consultation he told us the only comparable home in our area had sold for $520,000. He proceeded to tell us that the sellers left a lot of money on the table by accepting that price and that with the upgrades we had done to our home we could easily ask for more.
Our goal was a price point in the $530,000-$540,000 range. We asked Jason if $549,900 was going too high.
Not prior to hiring him in the original duration did he tell us that the price point of $549,900 was too high.
Problems started right away. He hired a photographer to take photos of our house. You'd think this is a good thing but it wasn't.
The scrub photographer he hired DID NOT include photos of our ensuite bathroom, one single photo of our master bedroom and more importantly the photographer didn't do any editing to any of the photos. Our exterior photo looked like it was taken using a cell phone.
I am a professional photographer. I showed him quickly the difference 30 seconds of editing would make to those same photos.
We had a decent amount of activity and showings. We were average 1-2 per week and Jason scheduled multiple open houses. Both my Wife and I frequently asked Jason if the price was too high and if we should adjust it.
We were told numerous times after showings and open houses that we had a lot of activity and that there was no need to lower the price.
Two months after listing our home another home came on the market for $499k. Jason told us we might need to drop our price due to a "comparable home". The comparable home he spoke of was a home that was much smaller than our own and was only a 2 bedroom bungalow. The house also had next to no upgrades.
The house are still trying to sell is a 1650 SQF 3 bedroom 2 bath bungalow. We have upgraded American cherry hardwood throughout the main areas as well as Exotic Acacia Hardwood in all 3 bedrooms. The bathrooms as well as the showers are all upgraded in full ceramic tile.
According to Jason a home with hardwood has no more value than a home with used carpet. Those are his words exactly. He literally told us that people spending tens of thousands of dollars on beautiful exotic hardwood will have the same value as someone selling a home with old dirty but clean carpet. According to Jason the only thing that matters in price is what your so-called comps sell for even if the houses that are comps have $30,000+ LESS in upgrades.
The major problems are LIES and WITH HOLDING information from us. We've had no choice but to submit a formal request for a hearing with the CREB regarding his licensing as a result.
We had requested feedback from each showing and each time were told there was nothing. That is EIGHT (8) showings and zero feedback.
On April 9th he showed our home to one of his own customers. The feedback he provided was, "They like the layout of the home but they aren't in any rush to purchase".
Oddly enough less than a month later these same customers purchased a competing house.
Jason moved hell and earth to ensure he could sell their home as he had a double commission at stake.
Amazing the things this guy will do when $20,000 is on the line for himself.
For the month of June we heard nothing from him except for him constantly telling us to drop our price. He was too focused on ensuring he sold the other house to actually spend time properly advertising our home.
Using MLS as your only source of marketing is NOT being a proper realtor. Again, people can pay $200 for that same listing. Why the heck would you pay a realtor $10,000.
Our listing expired on July 3rd. Just so happens right as our listing was expiring he thought it was more prudent to take a Canad Day Vacation. Just so happens that same weekend we met a couple that was looking at buying one of the "move in ready" homes.
I then find out Jason put a 60 day possession instead of a 30 possession on our home. We told him during the consultation we could move out ASAP.
After the listing expires he tells us realtors made comments regarding a garbage bin we had out front that had been filled with materials from the renovation. We had ripped out the underlay, carpet, baseboards and some hardwood flooring from one room. We replaced this all with engineered exotic Acacia Hardwood.
The realtors believed the garbage bin was the result of water damage being repaired.
Rather than telling us this he would just ask us if and when we had plans to remove the junk bin.
Lastly, his customers that came through our home he lied to us. Rather than tell us his customers DID NOT like the layout of the home he instead LIES. He tells us they LIKE the LAYOUT of the home but they aren't in a rush. Yet they are buying a house less than a month later.
Rather than tell us the truth he feels the need and justification to LIE. It's not about hurting anyone's feelings. As a realtor your job is to tell the truth. Good or Bad we need to hear it to improve the ability to sell our home.
He simply DOES NOT GET THAT.
We were going to re-hire him for another 3 months. However he would not admit any wrong doing when we were communicating with him. Everything was blamed on us. He told us we should have listed at $529,900 to $534,900 instead of $549,900. Oddly enough, he NEVER once mentioned this at all. He says he did but he never once did.
Either way DO NOT call him to sell your house. There are so many better options available. He makes posts on facebook acting like a hero for selling his customers house with multiple offers. Ding ding ding anybody can get multiple offers when they list it $35,000 below the competition and there certainly isn't a need to pay a realtor $10,000 to do that for you.