STEVIE G.

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH AND I WANT TO TELL EVERYONE TO NEVER ORDER FURNITURE FROM JCPENNYS! MY ORDER WAS PLACED SEPT 4, RECEIVED SHIPPED EMAIL SEPT 9 AND I HAVE YET TO RECEIVE MY ORDER. CALLED CUSTOMER SERVICE FOR THE PAST MONTH AND AFTER EACH TIME TOLD WE ARE LOOKING INTO IT AND THEY WOULD CONTACT IN 5-7BUSINESS DAYS (THIS HAPPENED OVER AND OVER) UNTIL TODAY I CALL BACK AND THEY TOLD ME ALL THEY CAN DO IS CREDIT MY ACCOUNT I CAN TAKE THE RISK (YES SHE SAID THAT) TO REORDER AGAIN! NO ONE OFFERED TO REPLACE THE ORDER AGAIN AND FOLLOW IT THROUGH AND MAKE SURE I WOULD RECEIVE IT (ALSO TOLD ME NEVER TO TRUST THE ESTIMATED DELIVERY DATE ON THEIR WEB SITE AND THAT THOSE ARE NOT SHIP DATES TO THE END CUSTOMER THAT THEY SEND IN THEIR EMAIL THAT SAYS SHIPPED). THIS WAS THE WORST EXPERIENCE AND AFTER ALMOST 2 MONTHS OF SLEEPING WITH NO BED (BECAUSE I ALSO ORDERED NEW MATTRESSES FROM THEM AND RECEIVED THOSE RIGHT AWAY) I RECEIVE NO HELP FROM THEM BESIDES CREDITING MY ACCOUNT FOR MY ORDER! THEY BASICALLY MADE THEIR COMPANY SOUND LIKE A TERRIBLE COMPANY AND NOT REASSURING TO EVER ORDER FROM THERE AGAIN. I WANT ALL MY FRIENDS AND FAMILY TO KNOW DO NOT PLACE ORDERS THROUGH THIS COMPANY!