Steve V.

I will and always have admitted, it's not about loyalty but business. I supported uber in the past because they were getting the job done better than the cab companies. And in a sense they are still more efficient than the dying breed of the cab industry. However there are and will continue to be more rideshare business. Look what Napster did to the music industry and look where Napster is now?

Uber has gone down hill for me as this whole rating thing has gotten out of hand. I am on time for my driver, respectful (treating them the way I want to be treated), and despite not liking the tipping I still do it. I don't like the rating as it's pointless. If I give the driver a bad rating legitimately they will and have rated me poorly. Anything less than a 5/5 for a driver is "wrong". So the passenger gets bullied into giving them a perfect score. Then there is this tipping which I have been in the service industry and support it but UBER was all about the no tipping and now if you don't tip enough or worse on time, the driver rates you poorly. Personally, I don't care if a drive likes me or not but when my rating can impact me getting a ride, this is where the problem is.

Some examples I dealt with is I had a driver in Montreal who didn't speak English and I did the best I could to communicate in French and so my rating goes down. In Phoenix, my driver was soliciting his private driver business and when I couldn't use his same thing. And most recently in Seattle one driver was so depressing talking about how she has no friends and that she doesn't know Seattle well. I had to end up using my own gps using international Data and yet now I get a bad review. I was scared to give this lady a 4/5 yet alone worse. And I have gained other example.

I have supported UBER coming to Calgary and Edmonton, even when they were booted out temporarily. Now that I live near Vancouver, I was supporting them coming there as well. Now, I'm starting to change my mind.

My point is now I'm considering going with other options including the awkward hailing of a cab! Regardless, ride sharing will continue to grow, the question is, will UBER be a part of this or eventually not exist like Napster, being just another company that started a trend?

FYI they make it hard for you to contact them with complaints unless you say you were in an accident.