Steve T.

Purchased very expensive butcher block countertop. Was delivered cracked through and through, essentially I have to pieces of butcher block now. I have called three times asking for refund. Each time I am told someone will reach out to me. No one has. I get the same line "we will escalate this" Worst Customer service imaginable. Order #SO*******

I ordered a shower pan from Faucet, primarily because the item was marked IN STOCK. Several days after the order was placed I received an email indicating the item i purchased was on backorder. I called and asked if I could pay to have the item expedited to my home after they received it at their wearhouse. I was told no. I am now responsible for an additional fee to my contractor because the i had to delay their start time because i dont have the material on the date i indicated i would on the contract.