Nightmare. I had a graduate exam at 8 AM in the morning. I drove all the way out to Holyoke. I drove 20 minutes out of my way to get to hotel, I wait in line then when I get to register - oops, Hotwire overbooked and I have no room! Yea.
The hotel was trying to contact Hotwire both before and while I was there to no avail. It's now 5:30 and I've got nowhere to sleep with a tremendously important exam first thing in the morning. I'm exhausted. I have to drive two hours right after the exam the next day to get back to my shift at Urgent Care.
I spend another 30-45 minutes looking for a place. Find one 30 minutes in opposite direction. Awesome - Not an awesome experience. I'm stressed. Finally get to next motel wondering if I'm going to have a room or not. I did, thankfully.
Between time I spent driving around, searching for another motel and adding stress to the already high amount existing it was an both a highly inconvenient and awful experience.
Not to mention I'm charged for two rooms in two places! Hotwire is sending me emails to rate my stay at both the place I couldn't stay and the place I did, obviously not responding the hotel's attempts to contact them.
At the very least Hotwire should comp me my nights stay. I'm doing another shift or I'd call now. I will tomorrow at some point.
With wasted and lost time, stress, inconvenience and duress, $500 refund would be a bargain in restitution.