Steve S.

The initial call was great. Patty answered the phone promptly and made the appointment. Nothing good after that. The technician didn't show up in the scheduled time. I called and they said they'd reach out to find out what happened. They didn't call back, so I called again. The technician hadn't responded. This went on for 2 or 3 more calls... Finally, they rescheduled for the next day and I made it clear I didn't want the same technician. So, they scheduled for the next day with someone else. Then on that morning, I got a an email "Meet Your Technician" and it was the same guy who was the no-show. I called Puls and they were useless as far as resolving the issue. They offered me $11 off. BFD! I need my washing machine repaired by a reliable responsible person. Puls has none and they have no idea of how to take care of their customers.