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1 Review by steve

Malpais-hotels.com

Malpais-hotels

10/25/15

I have booked a hotel room through hotels.com in May 2015 at HK$1070.
I have chosen HK$ as currency and pay with Visa card through Hotels.com website.
After I returned from trip, Visa card charges me US$1070.
I called Hotels.com over 10 times and no one could help and return the over charged fee.
I provided captured screens as proof, but still not accept.

Hotels.com claimed:
In June 2015, they could try to refund US$1070 - HK$1070 with coupon.
In Oct 2015, they only offer US$100 coupon.
No further followups and feedbacks from Hotels.com

I won't use Hotels.com again, ever.

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sarahw13
2/25/11

Malpais-Hotels.com is a total scam. AVOID!