Steve S.

AVOID AVOID The worst customer service…
AVOID AVOID The worst customer service I have ever had the pleasure of paying for! All you get are apologies and false promises, they cannot complete the simplest tasks and keep telling you to contact them in a different way.
I took my initial complaint to the ombudsman after Three offered me £5 for messing me about over 5 hours. Three then offered me £52 refund which I accepted. They then credited my account with the £52 AND refunded me £52 by bank transfer. October's bill of £18 was taken from the £52 credit leaving my account £36 in credit. Three didn't apply for October's payment to my bank. They then realized they had duplicated the refund of £52 and took it from my Three account, this was after 5 weeks. I then got a txt saying that I had failed to pay October's bill and would be cut off in 48 hrs!
Three had my direct debit info the whole time. I then got a bill for £36 which I cannot afford. I contacted Three asap and explained that I can't pay 2 months at once to be told as a gesture of goodwill they would just take £18. I kept checking my account but it still said £36. After 3 days I contacted Three again via web chat and was told not to worry just £18 will be taken and this would show on my account after 24hrs. I then waited another 2 days and again contacted Three via web chat to be told 24hrs again. I explained that this had been promised twice before yet hadn't been done so I wished to complain. I spent hours keep explaining what was happening with my account over and over (Three didn't have a clue) and after been offered £18 credit which was confirmed by 3 different customer service representatives to be told by the dedicated complaints team that no £18 had been offered they would credit me £5. I told them the date, time and name of the person who offered it and explained that I had screenshots confirming this, then miraculously the £18 was back on the table. My account still says my bill is £36, after numerous attempts to sort this out. Their isn't £36 in my bank so if this isn't rectified I will have no option but to cancel the direct debit and throw the SIM. This is how Three treat genuine customers. I was with sky then talk talk and never missed a payment. AVOID Three has my number as it's requested when you leave a review yet post on here telling you to go through yet another form of contact. Just another example of their delaying tactics! Please note I cannot add a JPEG document or any photos from my gallery, the only option is to take a photo.