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Odered a top, received pants. I called customer service, explained the situation, and emailed a photo if wrong item as directed. After waiting disproportionately long for the correct item, I checked for email from Scrubs and Beyond. My email to them was "rejected as spam". Who sets up a customer service line to reject email?!? I'm guessing a company that doesn't care about customer service.
I call again, angry this time. I got the basic " sorry, will send right item" reply. But this time they want pants returned and sending a return label via PDF file. I asked for a physical label because I do not have a printer. The respone...'Sorry can't be done, Go to FedEx store, sorry for inconvenience"
I tell him I am angry that their mistakes have become my problem and going out of my way to find a FedEx store totally defeats the purpose of shopping online.
His response..."sorry"... that's it... one word... no attempt to assuage the inconvenience.
A three week wait plus a drive to FedEx for a $25 scrub top is NOT a good value.
So that's it. If Scrubs and Beyond is happy with this level of service, I'm done... unless their is a problem with the "right item" that is supposedly enroute, then I will be forced to deal with them again
Steve S.'s review of Scrubs and Beyond earned a Very Helpful vote
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Dear Steve, thank you for sharing your feedback. Our goal is to make you happy with every purchase – we’re sorry we were unable to get you the top you were expecting and that you had such a poor experience with our customer service team. Please reach out to Customer Support and ask to speak to a supervisor so that we can make it up to you and get you free shipping on your next order.